The adoption of VoIP for businesses and private citizens alike has undergone a tremendous change since its inception in the 1990’s. The nightmarish stories of having VoIP as your telephone system for your business was for many owners a thing you needed to avoid at all costs. More than a decade later, having VoIP brings many benefits to organizations and small businesses you cannot ignore. From year to year the increase of VoIP subscribers is in the millions and technology continues to make the adoption of VoIP a must.
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VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because:
- It’s less expensive, particularly for international calls
- It provides equal quality
- Its reliability has improved dramatically
- It’s much more scalable
- It’s faster to deploy
- It’s easier to maintain
- It requires little IT help
VoIP allows even the smallest companies to compete with the big guys when it comes to communication. It has leveled the playing field and enables companies to afford enterprise-level call features once reserved only for the big spenders. The VoIP market is getting crowded with providers promising quality, reliability and lots of fancy features. As with the computer industry, the attractive price point and service become the differentiating factor.
Voice Over Internet Protocol or VoIP has moved from an experimental, fringe technology to a full-fledged, highly integrated platform that connects small businesses to clients all over the world. VoIP offers easy, high-quality and inexpensive interfaces between individuals who would otherwise have to navigate the difficult terrain of international calls on standard phone services. Now, more developments are allowing small companies to hurdle two of the VoIP obstacles that remained: security and faxing.
Don’t become a victim to eavesdropping
Like all technologies, the bigger VoIP becomes, the more likely thieves will try to take advantage of unsuspecting users. For small businesses that connect with clients via Internet phone connections and discuss private matters or divulge personal account information, an unwanted third party can pose a legitimate security threat, according to IT Pro Portal. Unfortunately, some business owners don’t realize this danger, as telephone conversations never seemed like a dangerous way to pass information. The involvement of the Internet changes that.
Voice-over-Internet (VoIP) has the potential to both improve on existing phone technology, and greatly reduce phone costs. Yet, many SMB owners are understandably wary of the technology, having heard horror stories from their peers, or having had poor experiences due to bad VOIP implementations. Luckily, with the right knowledge and the correct set of tools, it is possible to implement VoIP in a manner that is extremely reliable and effective. In this article, we will explore some of the basic concepts involved in setting up a dependable VoIP configuration.
To understand the current state of phone technology, some background context is helpful. VoIP is the outcome of deliberate strategies by the telecom companies to extract more value from their copper wire lines. Prior to the mid 1990’s, most phone calls were conducted over a single copper line. Remember those days when the power would go out but the phone still worked? These analogs lines, or “POTS” lines (Plain Old Telephone Service) provided 48 volts of DC power, when all phones were “on the hook.”